Overseas Meet And Greet

To make a booking, please select your destination airport and the required service based on your journey type – Arrival, Departure or Transit.

You will be required to provide the necessary traveller and flight information during booking.

As service availability and requirements vary by airport, please ensure that all information provided is accurate and matches the traveller's flight itinerary.

If you require further assistance with your booking, please email changimeetgreet@changirecommends.com.sg.

The service is suitable for travellers who would appreciate additional assistance navigating an unfamiliar airport and completing the necessary airport formalities.

This may include first-time visitors, elderly travellers, business travellers, travellers who are unfamiliar with the local language, families, or travellers who simply prefer a smoother and more convenient airport experience.

Overseas Meet & Greet is available at selected airports across various destinations, including China, Thailand, Indonesia, Malaysia, the Philippines, Vietnam, Japan and the United Arab Emirates.

Selected locations currently include:

Angeles City, Bali, Bangkok, Cebu, Chiang Mai, Chongqing, Da Nang, Dali, Dubai, Guangzhou, Hanoi, Ho Chi Minh City, Jakarta, Kuala Lumpur, Lijiang, Phu Quoc, Sanya, Shanghai, Xiamen and Tokyo.

Service availability is subject to change. Please refer to our website for the latest available destinations.

Service availability varies by airport.

Some airports offer both Arrival and Departure services, while selected airports may also offer Transit assistance. Services may also differ between domestic and international flights.

Please select the appropriate journey and flight type when making your booking.

Fast-track services are available at selected airports and are subject to the service selected.

Depending on the airport, fast-track assistance may be available for immigration, security or other airport formalities.

Fast-track access is subject to the respective airport, immigration and security authorities' procedures and operating conditions. Where fast track is unavailable or temporarily restricted by the relevant authorities, passengers may be required to use the standard lanes.

Please refer to the service inclusions for your selected airport before booking.

Baggage assistance varies by airport and service.

At selected airports, the representative may assist passengers at baggage reclaim and/or coordinate porter assistance. Porter service is only included where specifically stated.

Passengers remain responsible for their personal belongings throughout their journey.

Lounge access is available only for selected airports and services.

Where lounge access is included, this will be indicated in the respective service inclusions. Lounge admission remains subject to the operating conditions and capacity of the respective lounge.

Yes. You may make a booking on behalf of another traveller.

Please ensure that the traveller's full name, contact details, flight information and other required information are entered accurately, as these details may be used by the local Meet & Greet representative to identify the traveller and monitor the flight.

Travellers are encouraged to have a hard or soft copy of their booking confirmation readily available.

The local Meet & Greet representative may request the booking confirmation or other relevant information for verification.

Travellers are responsible for ensuring that they have all required travel documents, including a valid passport, visa and other entry or departure documentation required by the relevant authorities.

Meeting arrangements vary according to the airport and whether you have booked an Arrival, Departure or Transit service.

The applicable meeting point and instructions will be provided in the booking confirmation or service details.

Travellers are advised to review the meeting instructions before travelling and keep the relevant contact details readily available.

The exact service itinerary varies according to the airport and service selected.

Arrival services may include:

• Meet and greet at the designated arrival point.
• Assistance and guidance through applicable airport formalities.
• Fast-track immigration, where included.
• Escort to baggage reclaim.
• Baggage or porter assistance, where included.
• Escort to the designated arrival or pick-up point.

Departure services may include:

• Meet and greet at the designated airport meeting point.
• Assistance with check-in procedures.
• Escort through the applicable airport formalities.
• Fast-track immigration and/or security, where included.
• Porter assistance, where included.
• Lounge access, where included.
• Escort towards the boarding gate or designated service endpoint.

Transit services may include:

• Meet and greet upon arrival.
• Guidance through the applicable transit and transfer procedures.
• Assistance in navigating to the connecting terminal or departure gate, subject to airport procedures.

No. Service inclusions vary according to the airport, country and local operating procedures.

For example, certain airports may provide fast-track immigration, porter assistance or lounge access, while others may provide Meet & Greet and airport escort services only.

Please refer to the service inclusions for your selected airport before confirming your booking.

We will endeavour to assist travellers within the scope of the selected Meet & Greet service.

If special arrangements are required, please indicate the requirements when making your booking so that availability can be checked in advance.

For unaccompanied minors or passengers requiring airline-provided special assistance, customers should contact the respective airline directly.

If you are unsure whether a particular requirement can be accommodated, please email changimeetgreet@changirecommends.com.sg for assistance before making your booking.

Wheelchair assistance is generally managed by the respective airline and/or airport.

If wheelchair assistance is required, we recommend arranging this directly with the airline in advance. The Meet & Greet representative can provide general escort assistance where permitted, but this does not replace the airline's wheelchair or special assistance service.

For further clarification, please email changimeetgreet@changirecommends.com.sg.

We recommend making your booking as early as possible before your scheduled travel date to allow sufficient time for confirmation with the local service provider.

Last-minute requests are subject to availability and may not be accepted.

Please ensure that accurate flight details are provided when making your booking.

Where flight monitoring is available, the local service provider will make the necessary adjustments based on the updated flight information.

However, waiting time and service arrangements may vary by airport. For significant flight changes or delays, please email changimeetgreet@changirecommends.com.sg as soon as possible for assistance.

Please contact us as soon as possible if your flight has been cancelled or there are significant changes to your flight details.

We will check with the relevant overseas service provider on the available arrangements. Any changes remain subject to availability and the respective service provider's terms and conditions.

For assistance, please email changimeetgreet@changirecommends.com.sg.

No. Overseas Meet & Greet is primarily an airport assistance service and does not include airport transportation unless specifically stated.

Travellers should arrange their airport transfer separately where required.

Please ensure that accurate flight details are provided when making your booking.

Where flight monitoring is available, the local service provider will make the necessary adjustments based on the updated flight information.

However, waiting time and service arrangements may vary by airport. For significant flight changes or delays, please email changimeetgreet@changirecommends.com.sg as soon as possible for assistance.

Yes. All Overseas Meet & Greet services are subject to the rules, security requirements and operating procedures of the respective airport and local authorities.

Immigration, customs and security clearance remain under the sole authority of the relevant government and airport authorities. Meet & Greet representatives cannot override or guarantee clearance through these processes.

Fast-track lanes, priority services, lounge access and other airport facilities are also subject to availability and the respective airport's operating conditions.

The service provider reserves the right to refuse or discontinue service if a traveller behaves in an abusive, threatening or unsafe manner, or where providing the service may compromise the safety of the representative, traveller or other airport users.

Any such situation will be handled in accordance with the applicable airport and local regulations.

For any other enquiries or further assistance regarding your Overseas Meet & Greet service, please email changimeetgreet@changirecommends.com.sg.